FAQ

The Hampton Inn Rochester - North staff is waiting to welcome you to Rochester. We take great pride in our Rochester hotel Family as they are here to ensure your stay not just meets your expectations, but exceeds them. From where to eat, to how to get there, if we don't know the answer we will find out the answer for you. Here is a list of some frequent questions asked. Possibly your question is among the list. If not, please contact us anytime at (585) 663-6070. Our 24 hour staff will be happy to help you in anyway.

Q Where are you located?
A Our address is: 500 Center Place Drive, Rochester, New York 14615.

Q How far are you from the airport?
A We are located just 10 Miles/7 minutes from the airport.

Q How do I get to the hotel?
A See our Directions page.

Q What are your check in and check out times?
A Check in is at 3PM, and check out at 11AM.

Q Do you allow late check outs?
A Yes, 11:00 am - 12:30 pm based on availability.

Q What method of payments do you accept?
A We accept VS,MC,AX,DS & DC. A valid credit card is required at the time of registrations for all reservations. Cash is accepted only at the time of departure.

Q Are pets allowed in the hotel guest rooms?
A YES, the Hampton Inn Rochester North is a pet friendly hotel and welcomes your little buddy as a member of your family at no additional cost.

Q How many people can I have in my room?
A It depends on the room, between 4 and 5 people total. Please call for details.

Q Is there an extra charge for additional guests?
A The charge for additional guests is $10 per person.

Q Do you have smoking rooms?
A No, Hampton Inn Rochester North offers guests a smoke-free environment.

Q What is your cancellation policy?
A Your stay can be cancelled until 6 pm on the day of arrival on a standard reservation. (This does not apply to group block reservations.)

Q Are there restrictions?
A Some rates have further restrictions, please call for details.

Q Do you provide cribs, cots or rollaway beds?
A Playpens are free of charge and cots can be provided on request at additional cost.
Contact hotel for details.

Q Do you have special rates for AAA or seniors?
A Yes, the discount varies seasonally.

Q Do you have on-site parking?
A Yes, we offer complimentary well lit on-site parking.

Q Do you have a restaurant and lounge?
A No, but our great Hampton on the House® hot breakfast buffet is offered daily as well as complimentary ON the Run® breakfast bags to go, available Monday - Friday.

Q Do you have Internet access?
A Yes, we offer complimentary high-speed Wi-Fi Internet throughout the hotel.

Q Do you have a pool?
A Yes. Our heated indoor pool includes a whirlpool and a private fenced, outdoor, patio area.